Privacy Policy for S&A HUB LTD
(T/A Biytecraft)
Effective Date: 18 February 2026
1. Introduction and Purpose
S&A HUB LTD, trading as Biytecraft (“we,” “us,” or “our”), is committed to protecting the
privacy and security of your personal information. This Privacy Policy describes how we
collect, use, process, and disclose your personal data when you interact with our
website, https://biytecraft.uk (the “Website”), and the services we provide (collectively,
the “Services”).
This policy is designed to provide you with transparency and control over your data and
to outline our compliance obligations under the UK General Data Protection Regulation
(UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic
Communications Regulations (PECR). It is a legally binding document that governs our
relationship with you regarding your data.
Please read this Privacy Policy carefully. By accessing or using our Services, you
acknowledge that you have read and understood the practices described herein.
2. Who We Are and Our Role
For the purposes of data protection legislation, S&A HUB LTD is the Data Controller. This
means we are responsible for deciding how and why we hold and use your personal
data. We are required to notify you of the information contained in this policy.
- Legal Entity: S&A HUB LTD
- Trading Name: Biytecraft
- Company Number: 16506740
- Registered Office: England & Wales
- Data Protection Contact Email: info@bytecraft.uk
- Website: https://biytecraft.uk
If you have any questions about this policy or how we handle your information, you
should contact us using the email address above.
3. The Personal Data We Collect
“Personal data” means any information about an individual from which that person can
be identified. We may collect, use, store, and transfer different kinds of personal data
about you, which we have grouped together as follows:
3.1 Information You Provide Directly to Us
- Identity Data: First name, last name, username or similar identifier, title, date of birth
(if required for a specific service). - Contact Data: Billing address, delivery address, email address, and telephone
numbers. - Financial Data: Bank account details and payment card information. Please note: We
do not store full payment card details ourselves. All payments are processed through
our secure third-party payment processors (e.g., Monzo, Stripe, PayPal), who adhere to
strict PCI DSS standards. We may receive confirmation of payment and the last four
digits of your card for reference. - Transaction Data: Details about payments to and from you, and other details of
services you have purchased from us. - Profile Data: Your username and password, enquiries or orders made by you, your
interests, preferences, feedback, and survey responses. This includes any project
details, marketing assets, or business information you provide for us to deliver our
services. - Marketing and Communications Data: Your preferences in receiving marketing from us
and our third parties, and your communication preferences.
3.2 Information We Collect Automatically When You Use Our Website
- Technical Data: Includes the internet protocol (IP) address used to connect your
computer to the internet, your login data, browser type and version, time zone setting,
browser plug-in types and versions, operating system and platform, and other
technology on the devices you use to access this Website. - Usage Data: Includes information about how you use our Website, products, and
services, such as the pages you visit, the links you click, the pages you view or search
for, page response times, download errors, length of visits to certain pages, and page
interaction information (such as scrolling, clicks, and mouse-overs). - Aggregated Data: We may also collect, use, and share “Aggregated Data” such as
statistical or demographic data for any purpose. Aggregated Data could be derived from
your personal data but is not considered personal data in law as this data will not
directly or indirectly reveal your identity. For example, we may aggregate your Usage
Data to calculate the percentage of users accessing a specific website feature.
4. How We Use Your Personal Data and Our Legal Bases
We will only use your personal data when the law allows us to. Most commonly, we will
use your personal data in the following circumstances and based on the following
lawful bases:
Purpose/Activity Type of Data Lawful Basis for Processing
To register you as a new client and onboard you (a) Identity (b) Contact Performance of a
contract with you.
To process and deliver your order or service including managing payments, fees, and
charges (a) Identity (b) Contact (c) Financial (d) Transaction (a) Performance of a
contract with you. (b) Necessary for our legitimate interests (to recover debts due to us).
To manage our relationship with you, which includes notifying you about changes to our
terms, this privacy policy, or asking you to leave a review or take a survey (a) Identity (b)
Contact (c) Profile (d) Marketing (a) Performance of a contract with you. (b) Necessary to
comply with a legal obligation. (c) Necessary for our legitimate interests (to keep our
records updated and to study how customers use our products/services).
To administer and protect our business and this Website (including troubleshooting,
data analysis, testing, system maintenance, support, reporting, and hosting of data) (a)
Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running
our business, provision of administration and IT services, network security, to prevent
fraud). (b) Necessary to comply with a legal obligation.
To deliver relevant website content and advertisements to you and measure or
understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact
(c) Profile (d) Usage (e) Marketing (f) Technical Necessary for our legitimate interests (to
study how customers use our products/services, to develop them, to grow our
business, and to inform our marketing strategy).
To use data analytics to improve our Website, products/services, marketing, customer
relationships, and experiences (a) Technical (b) Usage Necessary for our legitimate
interests (to define types of customers for our products and services, to keep our
Website updated and relevant, to develop our business, and to inform our marketing
strategy).
To make suggestions and recommendations to you about goods or services that may be
of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing
Necessary for our legitimate interests (to develop our products/services and grow our
business).
Consent: Generally, we do not rely on consent as a legal basis for processing your
personal data, other than in relation to sending our own direct marketing
communications to you via email or text message, or for placing non-essential cookies
on your device. You have the right to withdraw consent to marketing at any time by
contacting us.
5. Our Use of Cookies and Similar Technologies
Our Website uses cookies to distinguish you from other users of our Website. This helps
us to provide you with a good experience when you browse our Website and also allows
us to improve our Website.
- Strictly Necessary Cookies: These are cookies that are required for the operation of our
Website. They include, for example, cookies that enable you to log into secure areas of
our Website. - Analytical/Performance Cookies: They allow us to recognise and count the number of
visitors and to see how visitors move around our Website when they are using it. This
helps us to improve the way our Website works. - Functionality Cookies: These are used to recognise you when you return to our
Website. This enables us to personalise our content for you and remember your
preferences.
You can set your browser to refuse all or some browser cookies, or to alert you when
websites set or access cookies. If you disable or refuse cookies, please note that some
parts of this website may become inaccessible or not function properly. For more
detailed information about the cookies we use, please contact us.
6. Disclosures of Your Personal Data
We do not, and will never, sell your personal data to any third party. We may have to
share your personal data with the parties set out below for the purposes outlined in
Section 4:
- Internal Third Parties: Other employees or contractors within S&A HUB LTD who
require access to your data to fulfil their role and provide the Services to you. - External Third Parties: Service Providers: acting as processors who provide IT and system administration services, cloud hosting (e.g., for our website and CRM), and analytics providers (e.g., Google Analytics).
- Payment Processors: such as Monzo, Stripe, or PayPal, to process your transactions
securely. - Professional Advisers: including lawyers, bankers, auditors, and insurers who provide
consultancy, banking, legal, insurance, and accounting services to us. - HM Revenue & Customs (HMRC), Regulators, and other Authorities: based in the
United Kingdom and other relevant jurisdictions who require reporting of processing
activities in certain circumstances. - Third Parties to Whom We May Choose to Sell, Transfer, or Merge Parts of Our Business
or Our Assets: Alternatively, we may seek to acquire other businesses or merge with
them. If a change happens to our business, then the new owners may use your personal
data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to use your
personal data for their own purposes and only permit them to process your personal
data for specified purposes and in accordance with our instructions.
7. International Transfers
Many of our external third parties are based outside the UK, so their processing of your
personal data will involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of
protection is afforded to it by ensuring at least one of the following safeguards is
implemented:
- We will only transfer your personal data to countries that have been deemed to provide
an adequate level of protection for personal data by the UK Government or the UK
Secretary of State. - Where we use certain service providers, we may use specific contracts approved for
use in the UK which give personal data the same protection it has in the UK. For
example, we may use the International Data Transfer Agreement (IDTA) or the
Addendum to the EU Standard Contractual Clauses (SCCs) .
Please contact us if you want further information on the specific mechanism used by us
when transferring your personal data out of the UK.
8. Data Security
We have put in place appropriate technical and organisational security measures to
prevent your personal data from being accidentally lost, used, or accessed in an
unauthorised way, altered, or disclosed. In addition, we limit access to your personal
data to those employees, agents, contractors, and other third parties who have a
business need to know. They will only process your personal data on our instructions,
and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and
will notify you and any applicable regulator (including the ICO) of a breach where we are
legally required to do so.
Breach Notification Protocol: In the event of a suspected personal data breach that is
likely to result in a risk to the rights and freedoms of individuals, we will notify the
Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the
breach. We will also notify affected individuals without undue delay if the breach is
likely to result in a high risk to their rights and freedoms.
9. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we
collected it for, including for the purposes of satisfying any legal, accounting, or
reporting requirements.
To determine the appropriate retention period for personal data, we consider the
amount, nature, and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those purposes through other
means, and the applicable legal, tax, accounting, or other requirements.
By law, we must keep basic information about our customers (including Contact,
Identity, Financial, and Transaction Data) for six years after they cease being customers
for tax and legal purposes.
In some circumstances, you can ask us to delete your data: see Section 10 below for
further information.
10. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to
your personal data. These include the right to:
- Request access to your personal data (commonly known as a “data subject access
request”). This enables you to receive a copy of the personal data we hold about you
and to check that we are lawfully processing it. - Request correction of the personal data that we hold about you. This enables you to
have any incomplete or inaccurate data we hold about you corrected, though we may
need to verify the accuracy of the new data you provide to us. - Request erasure of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to process it. You also
have the right to ask us to delete or remove your personal data where you have
successfully exercised your right to object to processing (see below), where we may
have processed your information unlawfully, or where we are required to erase your
personal data to comply with local law. - Object to processing of your personal data where we are relying on a legitimate
interest (or those of a third party) and there is something about your particular situation
which makes you want to object to processing on this ground as you feel it impacts on
your fundamental rights and freedoms. You also have the right to object where we are
processing your personal data for direct marketing purposes. - Request restriction of processing of your personal data. This enables you to ask us to
suspend the processing of your personal data in the following scenarios:
• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful, but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to
establish, exercise, or defend legal claims.
• You have objected to our use of your data, but we need to verify whether we have
overriding legitimate grounds to use it. - Request the transfer of your personal data to you or to a third party. We will provide to
you, or a third party you have chosen, your personal data in a structured, commonly
used, machine-readable format. Note that this right only applies to automated
information which you initially provided consent for us to use or where we used the
information to perform a contract with you. - Withdraw consent at any time where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at
info@bytecraft.uk.
No fee usually required: You will not have to pay a fee to access your personal data (or
to exercise any of the other rights). However, we may charge a reasonable fee if your
request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to
comply with your request in these circumstances.
What we may need from you: We may need to request specific information from you to
help us confirm your identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to ensure that personal
data is not disclosed to any person who has no right to receive it.
11. Third-Party Links
Our Website may include links to third-party websites, plug-ins, and applications.
Clicking on those links or enabling those connections may allow third parties to collect
or share data about you. We do not control these third-party websites and are not
responsible for their privacy statements. When you leave our Website, we encourage
you to read the privacy policy of every website you visit.
12. Children's Data
Our Services are not intended for children under the age of 16. We do not knowingly
collect or solicit personal information from anyone under the age of 16. If you are under
16, please do not attempt to register for the Services or send any information about
yourself to us. If we learn that we have collected personal information from a child
under age 16, we will delete that information as quickly as possible. If you believe that a
child under 16 may have provided us personal information, please contact us at
info@bytecraft.uk.
13. Your Right to Complain
You have the right to make a complaint at any time to the Information Commissioner’s
Office (ICO), the UK regulator for data protection issues. We would, however, appreciate
the chance to deal with your concerns before you approach the ICO, so please contact
us in the first instance.
- Information Commissioner’s Office (ICO)
- Website: www.ico.org.uk
14. Changes to This Privacy Policy
We keep our Privacy Policy under regular review. We may update this Privacy Policy from
time to time in response to changing legal, technical, or business developments. When
we update our Privacy Policy, we will take appropriate measures to inform you,
consistent with the significance of the changes we make. We will obtain your consent to
any material Privacy Policy changes if and where this is required by applicable data
protection laws.
You can see when this Privacy Policy was last updated by checking the “Last Updated”
date displayed at the top of this policy.
15. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, or if
you would like to exercise any of your legal rights, please do not hesitate to contact our
Data Controller:
- S&A HUB LTD (Trading as ByteCraft)
- Email: info@bytecraft.uk
- Website: https://biytecraft.uk